Privacy Policy
Last updated: 09/07/2026
Viva Swaziland (“Viva,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, and protect information when you visit vivaswaziland.com or interact with us regarding our air-conditioning, electrical, refrigeration, tools, and hardware products and services.
1. Information We Collect
We may collect the following types of information:
– Contact details you provide, such as your name, phone number, email address, and physical address, when you submit an enquiry, request a quote, or contact us
– Order and service information, including products purchased, service requests, and installation or maintenance history
– Technical information, such as your IP address, browser type, and device information, collected automatically when you visit our website
– Communication records, including emails, messages, or call notes related to your enquiries and service requests
2. How We Use Your Information
We use the information we collect to:
– Respond to enquiries and provide quotes for products and services
– Process orders and schedule installations, repairs, or maintenance
– Communicate with you about your order or service request
– Improve our website and customer service
– Comply with legal and regulatory obligations
3. How We Share Your Information
We do not sell your personal information. We may share information with:
– Staff and technicians who need it to carry out installation, repair, or delivery services
– Third-party service providers who help us operate our business (e.g., hosting providers, payment processors), only to the extent necessary
– Authorities, where required by law
4. Cookies
Our website may use cookies to improve your browsing experience, remember preferences, and understand how visitors use the site. You can disable cookies through your browser settings, though some site features may not work as intended.
5. Data Security
We take reasonable steps to protect the information you share with us from unauthorized access, loss, or misuse. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
6. Data Retention
We retain personal information only for as long as necessary to fulfill the purposes described in this policy, or as required by law.
7. Your Rights
You have the right to:
– Ask what personal information we hold about you
– Request corrections to inaccurate information
– Request deletion of your information, subject to any legal obligations we may have to retain it
To exercise these rights, contact us using the details below.
8. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.
9. Contact Us
If you have questions about this Privacy Policy or how we handle your information, please contact us:
Viva Swaziland
Simunye Street, Matsapha, Eswatini
Email: sales@vivaswaziland.com
Phone: +268 2518 4402